“We are what we repeatedly do.”

Aristotle

 

 

TP's Tools - Index

The tools are laid out in two sections:

 

This personal toolkit - full of ideas and practical steps - is designed to help. It does this by providing tried and tested tools, techniques, ideas and suggestions.

 

My engagement in the process of change

No Tool Purpose Ind Gp Org Tool

1

What's in this for me?

Personal improvement - all of us can improve. There is always benefit in improving performance - both mine and others.

tick

 

 

1

2

Personal Responsibility

To help me recognise that by taking personal responsibility for my own actions I can have a greater influence on the world around me.

tick

 

 

2

3

Willingness to change myself

To gain insight into how ready and willing I am to change and how I may resist change.

tick

 

 

3

4

Having a coach

To provide support and critical questioning, leading me to plan and take responsibility for what needs to be done.

tick

 

 

4

5

Seeking and acting on feedback

To find out what others think of the way I do things and to work on suggestions for change.

tick

 

 

5

6

Turning positive experiences into useable tools

To encourage me to record my own 'tools'.

tick

 

 

6

 

Tools for action and reflection

No Tool Purpose Ind Gp Org Tool

7

Active listening

To provide a framework to help me listen actively.

tick

tick

tick

7

8

Assertiveness

To help me become more assertive.

tick

 

 

8

9

Being innovative

To recognise where and when the business need requires innovation and to be able to create and introduce new ideas and solutions successfully.

tick

 

tick

9

10

Blocks and barriers

To help me recognise and overcome the blocks and barriers that get in the way of my learning and development.

tick

 

 

10

11

Breakdown and Breakthrough

To enable me to achieve breakthroughs by realising that barriers, setbacks and upsets occur and can be overcome.

 

tick

tick

11

12

Business purpose awareness

To focus planning and activity on the purpose, strategy and objectives of the business.

tick

tick

tick

12

13

Change curve

To illustrate typical experiences in response to change.

tick

tick

tick

13

14

Coaching

To help others to develop themselves.

tick

tick

 

14

15

Communications model

To illustrate some of the blocks, barriers and challenges to communicating effectively.

tick

tick

tick

15

16

Conscious and unconscious competence

To help me recognise that there are patterns relating to what I know, how I develop skills and my capability for passing them on.

tick

 

tick

16

17

Creating 'Yes sets'

To create a positive start to meetings by establishing good rapport, resulting in greater achievement of win-win outcomes.

tick

tick

 

17

18

Creativity tools

To enable me to express fresh ideas and consider new and different ways of doing things.

tick

tick

tick

18

19

Decision-making methods

To illustrate how decisions are often made in groups and to develop ways to improve my decision making in groups.

tick

tick

 

19

20

Drama Triangle

To help me stand back, notice what is going on and avoid intervening inappropriately.

tick

tick

 

20

21

Drivers

To outline a method for looking at people's preferences and how this influences their behaviour.

tick

 

tick

21

22

Effective meetings

To design and manage meetings so they generate good outcomes.

 

tick

 

22

23

Facilitation

To enable me to understand the key points about facilitation and know how to get more information about developing my skills in facilitation.

 

tick

 

 

23

24

Feedback - giving and receiving

To outline some ways to give and receive feedback.

tick

 

 

24

25

Feedback - quick, immediate and positive

To outline a step by step approach to giving immediate positive feedback.

 

 

 

25

26

Five types of change

To help me to recognise the nature of change and so choose the response most likely to work in the particular circumstances.

 

tick

tick

26

27

'Fried Egg'

To enable me to engage and communicate more effectively with people by connecting the reason Why with the What and the How in relation to a situation.

tick

 

 

27

28

Ground rules

To obtain agreement on behaviours and roles appropriate to the objectives of a group meeting together.

 

tick

 

28

29

Humour and Smile

To lighten and brighten work and help bring enjoyment and perspective.

tick

 

 

29

30

“Iceberg”

To recognise that what people 'share' is only a part of themselves.

tick

tick

 

30

31

Internal customers

To help me to recognise my internal customers and how I might meet their needs more effectively.

tick

tick

tick

31

32

Johari's Window

To expand my potential by disclosure and feedback.

tick

 

 

32

33

Learning Log

To enable me to keep an account of my learning - something I now know or can do which I could not do before - and how I have noticed and understood this.

tick

 

 

33

34

Learning styles

To illustrate different learning styles and ways to make learning easier.

tick

 

 

34

35

Making a case in 5 minutes

To put my message across to busy people, with clarity and impact, when I have limited time to achieve agreement.

tick

 

 

35

36

Managing the politics

To provide an approach to managing the political dimension of a situation.

tick

tick

36

37

Mental models

To help me understand mental models and their impact on behaviour.

tick

tick

tick

37

38

Mood map

To show how different 'moods' impact on how we interact with other people.

tick

tick

tick

38

39

Networking

To keep in touch and up to date - and to make useful connections across a web of diverse people.

tick

 

 

39

40

Non-verbal communications

To highlight the importance of the non-verbal element in communication. To offer some suggestions to help me improve my reading of non-verbal communication.

tick

tick

 

40

41

Out to lunch

To enable me to recognise that people cannot concentrate all of the time and where I go when I stop paying attention.

tick

tick

 

41

42

Paradox of control

To help me recognise that, while I may seek to be in control, much of the time I cannot be so!

tick

tick

tick

42

43

Personal reflection

To increase my personal awareness by learning the skills of reflection.

tick

 

 

43

44

Personal style and effectiveness - the GRID

To enable me to work more effectively with people, by identifying my own and other people's styles within a framework.

tick

tick

 

44

45

Plan-do-study-act (PDSA)

To enhance our contribution to the business by building the discipline of reviewing and learning into our day to day actions.

tick

tick

 

45

46

Please mind the gap

To help me communicate more effectively by understanding the 'gap' between what people say and what they may mean.

tick

tick

 

46

47

Pre-meeting meeting

To get to know someone informally/socially - their personality, likes and dislikes - before sitting down to do business together. To break the ice and to start out on the right foot.

 

tick

 

47

48

Prepare

To make time to prepare myself and my materials for conversations, meetings and chance encounters.

tick

tick

 

48

49

Project champions

To get support from a powerful or influential person who believes in my project.

 

 

tick

49

50

Project Review

To check where I/we are am in a project -so that I/we can get back on track or change tack.

 

tick

 

50

51

Questioning triangle

To get the best from good questioning.

tick

 

 

51

52

Quick wins

To help maintain a positive attitude to longer term initiatives (e.g. large change programmes) by identifying small achievable steps.

 

tick

tick

52

53

Rapport

To enable me to connect with other people more effectively.

tick

tick

 

53

54

Readiness for change

To enable me to understand how ready the organisation (or part of the organisation that I want to change) is to be able and willing to embark on the 'change journey'.

 

tick

tick

54

55

Replace 'but' with 'AND'

To build on the conversations and ideas of others. To replace opposing views or reasons why not with constructive possibilities.

tick

 

 

55

56

Requests and promises

To turn intentions into reliable outcomes.

tick

 

 

56

57

Risk management

To diminish risk by taking action in an open climate.

 

tick

tick

57

58

Stop, Start and Continue

To illustrate a simple and effective way to give feedback, especially in a group situation.

tick

tick

 

58

59

Stretch and Panic

To become aware of how being in a different mental state affects my learning and performance.

tick

tick

tick

59

60

System of profound knowledge (SoPK)

To help understand how the System of Profound Knowledge (SoPK) offers deep insight into implementing change.

tick

tick

tick

60

61

Testing ideas on others

To gain clarity and understanding about issues and opportunities, by discussing them with someone who is not an immediate work colleague.

tick

 

 

61

62

The A Team

A powerful checklist to enable me to test the health of any team to which I belong or with which I am working and to improve team performance

 

tick

 

62

63

The voice of the customer

To internalise my customers' needs.

tick

tick

63

64

Time Management

To provide a simple model that can help me make best use of my time.

tick

 

 

64

65

Trust and Co-operation

To build trust, involvement and co-operation with others.

tick

tick

tick

65

66

Understanding and dealing with resistance

To enable me to understand resistance and learn some ways to deal with resistance.

tick

tick

tick

66

67

Understanding Power

To understand the nature and roots of power so that I can use it constructively.

tick

tick

tick

67

68

Valuing others

To help me to start out with positive regard for others so that engaging with them is much easier.

tick

tick

tick

68

69

Variation

To see how variation is the basis of measuring for improvement

 

 

tick

69

70

“Visioneering”

To use the creative inspiration of a vision of the future - together with the rigour and discipline of engineering design - to bring about a powerful goal and a strategy for attaining it.

tick

tick

tick

70

71

Walking the talk - MBWA

To enable me to demonstrate that I am interested in everything that is going on within my business and in the people who make things happen.

tick

 

 

71

72

Win-win

To go beyond fudge and compromise.

tick

tick

tick

72

73

Your truth and mine

To improve how I relate to other people by valuing and understanding others' ‘truths'.

tick

tick

 

73

 

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